Support

Submit a bug report, feature request, or support message. You must be signed in and have your Discord account linked so we can @ you in the support thread. For bugs, staff may create a GitLab issue and fix it in code — no GitLab or API details are exposed to you.

Submit a request

Frequently asked questions

Common topics; we’ll expand this as we see recurring questions.

How do I join a league?

Go to Leagues, pick a league, and open a season that’s in registration. You’ll need a team of six; create one from the Teams page or accept an invite. Once your team is set, register for the season before the deadline. See the Help hub for step-by-step guides.

How do I submit a match result?

When your match is played, the captain (or vice-captain) submits the result from the season results page: enter the Steam match ID and which team won. Screenshots help. The result goes to the moderation queue; once approved, standings update. Details in the Help hub.

What’s the season format?

We use a Swiss Hybrid format: Phase 1 (Swiss pairing), then a division split, then Phase 2 (round-robin within division), then playoffs. See the Season format page for the full breakdown.

What happens after I submit a support request?

Your message is sent to our backend and queued for the Discord bot. The bot creates a forum thread in our support channel and @s admins, mods, and you. We’ll respond in that thread. For bugs, staff may copy the details into GitLab and fix the issue in code — you don’t need to use GitLab yourself.

More help